At trueology, we respect your privacy and we are committed to protecting your personal data. This policy explains how we will do that…

Who we are:

  • Trueology Ltd Registered office address: 7 The Steadings Business Centre, Maisemore, Gloucestershire GL2 8EY

  • Registered in England with company number 5546884

  • Information Commissioners Office registration number Z1172367

How you can contact us:

By email: hello@trueology.com

By phone: 01242 672 427

Through this website: www.trueology.com

By post: 7 The Steadings Business Centre, Maisemore, Gloucestershire GL2 8EY

At trueology, we believe in being open, honest and transparent with our clients, suppliers and prospects. We want you to feel comfortable about your decision to give us your personal data and how we use it.

1. The data we collect about you

The following data is collected when you email us, complete the form on our website, or call us with an enquiry:

  • Name

  • Contact details

  • Job title & company

In addition, the following data will also be collected if you sign a contract to work with us:

  • Billing & financial information including bank details

  • Signature

  • Other information which is publicly available

If you participate in research we conduct on behalf of our clients we may also collect information through these processes, with your prior consent.

  • Surveys

  • Focus group discussions

We also collect information automatically about your visit to our website. Please see our Cookies policy for more details

2. How we will use your data?

The personal data we collect will be used to help us respond to enquiries made via our website, by email, or by telephone about our services; or to undertake the research and analytics projects commissioned by our clients.

We may use these details to communicate with you about how we can help you and your organisation to achieve its objectives; or to contact you on behalf of our clients for research purposes.

Our legal basis for processing your personal data is:

  • Where we need to perform the contractual obligations we have entered into with you

  • Where you have given consent for us to process your information

  • For the purposes of research

  • Where we need to comply with a legal obligation

  • For purposes of our legitimate interests in relation to goods and services that you use in your role

3. Why do we collect this data?

Predominantly, we collect this information in order to manage our relationship with you and carry out the terms of our business - either as a part of a contract we have entered in to with you, or one of our clients, or where we believe we have a legitimate interest to do so. Other purposes include:

  • To execute a contract or request for information

  • To keep you informed of our products and services where we have a legitimate interest - unless you have objected to us doing so

  • Sending you marketing and information about our services

  • Undertaking legal obligations or regulatory requirements

In line with standards set by the UK’s Direct Marketing Association guidance and the new GDPR (General Data Protection Regulation) rules that come into force on 25 May 2018, we believe we have a legitimate interest to share information on our services with you. This applies when we have collected your data for marketing purposes and want to share information with you that we think will be relevant to your business.

4. Your rights & access to your data

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Depending on the reason for processing your data, you can request the following via a Subject Access Request (SAR):

  • Access to your personal data

  • Amendments to your personal data

  • Deletion of your personal data

  • Object to how we process your data

  • Restriction of processing your personal data

  • Transfer of your personal data

  • Withdraw your consent

 Any such requests are coordinated by the Data Protection Officer to ensure compliance with data subjects’ rights.

Please note that we will only keep your data for as long as it is needed for the purposes outlined in section 3 ‘why do we collect this data?’

5. How do we keep your data secure?

As you would expect, we have stringent security measures in place to prevent your personal data from being accidentally lost, disclosed, altered or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees and contractors who have a business need to know. All employees and contractors receive regular data security and GDPR training, as well as annual Information Security training.

We have data breach procedures in place and will notify you and the relevant regulator of a breach (as applicable) where we are legally required to do so.

6. Updates to this policy & the data we hold about you

From time to time, we may make changes to the terms of this privacy policy. Any updates or amendments will be posted here. This policy was last updated on 24 June 2019.

Likewise, it is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

Thank you for taking the time to review our privacy policy.

If you have any questions or concerns that you would like to raise with us, please contact our Data Protection Officer

You also have the right to complain to the Information Commissioners Office if you believe we have not acted within the law or have infringed your rights. https://ico.org.uk/for-the-public/