Ensure Compliance and Excellence with trueology
Navigating Consumer Duty regulations can be challenging, but trueology is here to help.
The FCA’s recent review has highlighted the critical need for firms to focus on actual customer outcomes rather than merely completing processes. trueology specialises in helping firms like yours excel in outcome monitoring and compliance.
Why Choose Trueology?
Expertise in Regulatory Compliance
Tailored Strategies: Customised approaches to meet and exceed regulatory expectations.
Comprehensive Monitoring: Clear metric definition and proactive actions to address poor outcomes.
Innovative Solutions: Utilising interpretive analysis, customer journey scoring, vulnerable customer mapping, and employee role evolution.
Our Services
Segmented Customer Outcomes: Detailed analysis and monitoring of customer experiences.
Interpretive Analysis: In-depth insights using themetic research and data science to drive improvement and compliance.
Customer Journey Scoring: Evaluate and enhance every step of the customer journey, demonstrating a focus on consumer duty.
Vulnerable Customer Mapping: Ensure fair treatment of all customers within a wide framework of vulnerability.
Employee Role Evolution: Evidence centred on appropriate training and development specifically to align with consumer duty requirements.
Why trueology
Regulatory Assurance: Stay ahead of FCA expectations.
Customer Trust: Build and maintain customer confidence through superior outcomes.
Operational Excellence: Enhance your processes for better performance and compliance.
Contact us today to schedule a consultation or to learn more about how we can help you refine your consumer duty approach to achieve remarkable results.
To book a 15 min discovery call - https://calendly.com/lee-trueology/15min
or email is at hello@trueology.com
Nigel Spencer, Director of Fundraising and Communications, at PDSA is a man with a challenge :-
"We can see a huge increase in demand for our services because of this pandemic and we need to work out what this means for our budgets, our messaging and establish when to time investment in fundraising again".
I will be speaking to Nigel on Thursday 6th August at 2pm, about PDSA’s response to the pandemic and his key challenges. Click here now to register.
The focus of any marketing team must be to leverage a combination of analytics and compelling customer insight marketing to support decisions and influence long term strategy. With advances in technology, increased channels of communication and the massive growth in data, the role of marketing has never been so complex - or offered such huge potential
You might be surprised to learn this; unless you can properly interrogate, unlock and reveal your data’s innermost secrets, it may not be worth quite as much as you think. In fact, it could even be misleading you…
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